“ Previously our company suffered from very poor email deliverability. We found that a vast amount of our email was being blocked by some of our important customers causing us huge problems.

CoCreate migrated our email services to their infrastructure, as a result our email is now very reliable and we can monitor the delivery of all email. This has improved our communication immeasurably. ”

Timothy Winston-Smith

How to white list an email address

How to stop email from being caught in your spam filter

WHITELISTING INSTRUCTIONS

Here are the instructions for some of the most popular email programs:

AOL whitelist guide
Yahoo! whitelist guide
Hotmail whitelist guide
GMail whitelist guide
Mozilla Thunderbird whitelist guide
Outlook 2003 whitelist guide
Outlook 2007 whitelist guide
Outlook 2010 whitelist guide
Outlook 2013 whitelist guide

How to Whitelist an Email Address

Almost all major web based and desktop email systems contain built in spam filters.
These spam filters intend to root out the most obvious unsolicited commercial email, to prevent it form clogging up your inbox and causing annoyance. However, these spam filters can sometimes give you 'false positives' and prevent genuine email from reaching you.

It's therefor good practice to whitelist addresses for important contacts, so that you can minimise the chance that their email will be blocked, and maximise the chance of it reaching you.

It's also very common for automated emails to be blocked by spam, these can include things like autoresponders from web forms, password reset request emails, automaitc notification from websites, etc. If you are failing to receive these types of emails, it is advised to whitelist the addresses or website domain name where the emails are being sent from.

AOL

You will need to add the "From address" (the email address of the sender), to your AOL address book:
  1. Click the Mail menu and select Address Book.
  2. Once loaded, cut and paste the email address of the sender into the "Other E-Mail" field.
  3. Make this email address the "Primary E-Mail" address by checking the associated check box.
  4. Click the Save button.


Yahoo!

You will need to set up a filter to redirect the senders email into your inbox:

Open your mailbox and click on Mail Options (upper right hand corner).
  1. Select Filters (bottom left corner).
  2. Click the Add link on the Filters page.
  3. Update the "From header:" rule with the following 2 pieces of information: "contains" and the web address (not email address) of the sender (e.g 'googlemail.com'). This essentially allows the mail server to identify the senders email address based on the email From address.
  4. Click the Choose Folder pull down menu and select inbox. Click the 'Add Filter' button.


Hotmail

You will need to add the senders email address, to your Hotmail Safe List:
  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste the senders email address into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.

Gmail

You will need to add the senders email address, to your Gmail Contacts List:
  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste the senders email address into the primary email address dialog box.
  4. Click Save.


Mozilla Thunderbird

You will need to add the senders email address, to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.

Add our From address into your Personal Address Book:
  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste the senders email address into the Email dialog box.
  5. Click OK.


Outlook 2003

You will need to add the senders email address to your Safe Senders list:
  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, copy and paste in the senders email address
  5. Click OK.


Outlook 2007

Depending on whether you have an email message from the sender you want to add or you know their email address:

If you have an email message from the sender you want to whitelist or add:
  1. Right-click the message of the sender you want to whitelist.
  2. Select the appropriate action.
  3. In 2007, select Junk E-mail, then select Add Sender to Safe Senders List.
  4. If prompted to confirm, click OK.
If you don't have an email message from the sender but know their email address:
  1. View the junk email options.
  2. In 2007, from the Tools drop-down list, select Options..., and then click the Junk E-mail... button.
  3. Select the Safe Senders tab.
  4. For each sender you want to whitelist:
  5. Click the Add... button.
  6. In the Enter an e-mail address or Internet domain name to be added to the list. text box, type the email address of the person you want to whitelist.
  7. Click OK.
  8. If not already checked, place a check in the Also trust e-mail from my Contacts check box.
  9. Click OK.
  10. In 2007, click OK.


Outlook 2010 / Outlook 2013

Depending on whether you have an email message from the sender you want to add or you know their email address:

If you have an email message from the sender you want to whitelist or add:
  1. Right-click the message of the sender you want to whitelist.
  2. Select the appropriate action.
  3. Select Junk, then select Never Block Sender,
  4. If prompted to confirm, click OK.
If you don't have an email message from the sender but know their email address:
  1. View the junk email options.
  2. Under the Home tab, in the Delete group, click the Junk button, and then select Junk E-mail Options....
  3. Select the Safe Senders tab.
  4. For each sender you want to whitelist:
  5. Click the Add... button.
  6. In the Enter an e-mail address or Internet domain name to be added to the list. text box, type the email address of the person you want to whitelist.
  7. Click OK.
  8. If not already checked, place a check in the Also trust e-mail from my Contacts check box.
  9. Click OK.
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